Privacy Policy

  Effective Date: October 8, 2013
This Privacy Policy discloses our privacy practices and expresses our commitment to keeping you informed of the information that we collect on Web Sites controlled by Decision Resources, Inc. (doing business as Decision Resources Group), including its subsidiaries and affiliates (collectively, “Decision Resources”) which link to this Privacy Policy (referred to as “DRG Web Sites”). This Privacy Policy also describes our collection of certain other types of technical and Web browsing information through cookies and similar technologies on DRG Web Sites.

This Privacy Policy does not apply: (i) to Personal Information collected from you by Decision Resources offline, (ii) to Personal Information collection from you by Decision Resources in the course of our market research activities (including surveys and interviews), (iii) to Decision Resource Web sites that do not link to this Privacy Policy, or (iv) to third-party Web sites to which DRG Web Sites may link. Your use of DRG Web Sites is subject to this Privacy Policy.

Please read this Privacy Policy before using DRG Web Sites or submitting Personal Information to us. BY USING THIS SITE, YOU ARE AGREEING TO THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH OUR PRIVACY POLICY, THEN DO NOT USE THE DRG WEB SITES. For information on how Decision Resources uses cookies and other tracking technologies, please see the Decision Resources Group Cookies Policy.


Types of Information Collected

Collection of Personal Information

Contact Information and Policy Updates

I. Types of Information Collected

What types of information does Decision Resources collect online?

  • Personal Information You Submit: Decision Resources may collect Personal Information in connection with your use of the DRG Web Sites. For example, we may collect your name, postal address, e-mail address, phone number, gender, and certain payment card information and other related information when you use the DRG Web Sites to receive information about Decision Resources, register for our programs or seminars, purchase our products, sign up to receive promotional materials, or respond to Decision Resources customer feedback surveys. Some of the Personal Information we collect from you, including your name, address, phone number, email address, and certain payment card information, is required in order to process your online purchases, respond to your requests, and contact you about your online purchases, if necessary.

    “Personal Information” means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by Decision Resources through the DRG Web Sites.
  • Passive Collection of Certain Other Technical and Web Browsing Information: DRG Web Sites and third parties with whom Decision Resources has contracted to provide services to Decision Resources may collect information about your visits to DRG Web Sites without you actively submitting such information. This information may include, for example, your browser type and language, your operating system, your Internet Protocol (IP) address, the URLs of sites you visited before and after visiting the Decision Resources Web Site, the Web search that landed you on the Decision Resources Web Site, and web pages and advertisements you view and links you click on within the Decision Resources Web Site.

    This information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser also automatically transmits to DRG Web Sites some of this information, such as the URL of the Web site you just visited and the browser version your computer is operating. For information on how Decision Resources uses cookies and other tracking technologies, please see the Decision Resources Group Cookies Policy.
  • Information Received from Customers and Third Parties: Third parties with whom Decision Resources has contracted to provide services may combine the information gathered on DRG Web Sites with information collected on non-DRG Web Sites. Where this occurs, the combined data may be provided to Decision Resources. This combined data my identify you, and it may allow us to identify you when you visit DRG Web Sites.
II. Collection of Personal Information

Does Decision Resources collect “sensitive” Personal Information?

  • Decision Resources collects certain financial information via some DRG Web Sites that may be designated as “sensitive” under data privacy laws in some jurisdictions. Decision Resources shall adopt additional measures as required by applicable local law for the processing of such information. By providing us with sensitive Personal Information, you consent to Decision Resources collecting, transferring, storing, and processing it.
How does Decision Resources use Personal Information about me?

  • Fulfillment of Requests. We will use the Personal Information you provide to fulfill the purposes for which it is provided (e.g., to complete purchases, to provide services to you and/or your employer, to respond to your questions, to register for conferences, to use certain features of DRG Web Sites, and/or to conduct customer feedback surveys).
  • Promotional Communications and Market Research. We may use Personal Information about you to provide you with information about Decision Resources’ products and services that we believe may be of interest to you, such as to notify you about special promotions or events, or to invite you to participate in surveys about our products or services.
  • Marketing Analytics. We may use Personal Information about you to identify usage trends so as to better design DRG Web Sites and Decision Resources products and services, as well as to measure the effectiveness of our promotional campaigns.
  • Internal Business Purposes. We may use Personal Information about you for our internal business purposes, such as data analysis, developing new products, enhancing our websites, and improving our services.
  • Administrative Communications. From time to time, in our sole discretion, we may use Personal Information about you to send you important information, changes to our terms, conditions and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications.
  • Registered-User Services and Mobile Applications. We may use the Personal Information you provide to properly operate our various registered-user services, including Gateway, Dataminer, and our iPhone and mobile application products.
  • Careers. If you apply for employment with Decision Resources, any Personal Information about you which is obtained by us during the application process may be used and retained by us for purposes of considering your application for employment, as well as for more general management purposes.
Will Decision Resources combine Personal Information I provide on a Decision Resources Web Site with other Personal Information about me?

  • Decision Resources may combine the Personal Information that you provide on one Decision Resources Web Site with the Personal Information provided by you on other DRG Web Sites, with our offline records, and with records provided by third parties.
  • Third parties with whom Decision Resources has contracted to provide services combine the information gathered on DRG Web Sites with information collected on non-DRG Web Sites. This combined data may be provided to Decision Resources.
What choices do I have about how Decision Resources collects and uses Personal Information about me?

  • Although you can choose not to provide your Personal Information to Decision Resources, some of our online services can only be provided to you if you provide us with appropriate Personal Information.
  • Some DRG Web Sites may ask whether you wish to opt into or opt out of our contact lists for offers and promotions. Please be aware that even if you exercise your right to opt out of certain promotional communications, Decision Resources may nevertheless need to periodically contact you to provide important information, such as changes to our terms, conditions, and policies and/or other administrative information.
Does Decision Resources share Personal Information with third parties?

  • Affiliates and Subsidiaries: All Personal Information and non-Personal Information we collect about you may be shared with our affiliates and subsidiaries.
  • Third Party Service Providers. We work with third parties who provide services such as data analysis, surveys, payment processing, order fulfillment, infrastructure provision, IT services, customer service, email delivery services, credit card processing and other similar services. We may share Personal and non-Personal Information about you with third parties for the purpose of enabling these third parties to provide services (for example, if you choose to make a purchase through the Site, we may share your payment information or other Personal Information with our third party service providers to fulfill your purchase, including, without limitation, to process your credit card or payment account number or to ship products to you).
  • Third Party Communications. Depending on the choices you have made, we may share Personal and non-Personal Information about you with third parties to allow them to contact you regarding products, programs, services and promotions that they believe may be of interest to you.
  • Assignment. In the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Decision Resources’ business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings), we may transfer any and all information that we collect from site users to an affiliated entity or a third party.
  • Law enforcement; emergencies; compliance. We may disclose Personal Information about you to others as we believe to be appropriate: (i) under applicable law including laws outside your country of residence; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (iv) to enforce our terms and conditions; (v) to protect our operations or those of any affiliated entities; (vi) to protect the rights, privacy, safety or property of Decision Resources, you or others; and (vii) to permit us to pursue available remedies or limit the damages that we may sustain.

How does Decision Resources protect your Personal Information?

  • It is Decision Resources’ practice to use reasonable organizational, technical and administrative measures intended to safeguard your Personal Information and each Web page that collects Personal Information; however, the confidentiality of Personal Information transmitted over the Internet cannot be guaranteed and any information that you transmit to us is at your own risk. We urge you to exercise caution when transmitting Personal Information over the Internet.

Does Decision Resources transfer Personal Information to different jurisdictions?

  • The Personal Information you provide may be transmitted, used, stored and otherwise processed outside of the country where you submitted that information, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in your home country. Whenever Decision Resources handles personal information, regardless of where this occurs, we take appropriate steps to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable laws and regulations.

How does Decision Resources protect the privacy of children?

  • The DRG Web Sites are not targeted to or intended for use by children. Decision Resources does not knowingly collect or use any Personal Information from children under the age of thirteen via the DRG Web Sites.
  • If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below. . If we become aware that a child under the age of thirteen has submitted Personal Information through a DRG Web Site without prior verifiable parental consent, we will remove such information from our files.
How may I correct Personal Information or delete it from current customer records?

  • You may request that we remove your Personal Information from our current customer records or that we amend your Personal Information. Please notify us of your wishes by contacting us in one of the ways specified below. For our record keeping purposes, we will retain certain Personal Information you submit in conjunction with commercial transactions.

Links to Third Party Websites

  • While using this website, you may be linked or directed to other websites hosted by third parties. We do not control, and are not responsible for, the privacy practices and policies of such third parties or the content of these third party websites. This privacy policy does not describe the information collection and disclosure practices of such third parties. We encourage you to review the privacy policies and statements of such third parties.

California Privacy Rights
  • Under California law, California residents have the right to request from Decision Resources the names and addresses of third parties to whom we have disclosed Personal Information about you in the preceding calendar year and whom we know or reasonably should know to have used such information for direct marketing purposes. To make such a request, please contact us using one of the methods specified below. Please note that we are only required to respond to your request once during the course of any calendar year.

III. Contact Information and Policy Updates

How can I contact Decision Resources?

  • If you have questions about the use, amendment, or deletion of Personal Information that you have provided to us, or if you would like to opt out of future marketing communications from an Decision Resources business or a particular Decision Resources program, please contact us by clicking on the “Contact Us” link on the Web site you are visiting or by e-mailing us at or by sending a letter to:

    Decision Resources Group
    8 New England Executive Park
    Burlington, Massachusetts 01803
    United States
    Attn: Privacy
  • In all communications to Decision Resources, please include the e–mail address used for registration (if applicable), the Web site address or the specific Decision Resources program to which you provided Personal Information (e.g. Decision, etc.), and a detailed explanation of your request.
  • If you would like to delete, amend or correct your Personal Information and are contacting us by e-mail, please put “Deletion Request” or “Amendment/Correction Request”, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.
How will I know whether Decision Resources has updated this policy?

  • Decision Resources reserves the right to amend, modify or otherwise update this Privacy Policy at any time, and we encourage you to check back periodically so that you are always aware of the most current policies and practices that we have in place to protect your Personal Information.
  • If Decision Resources changes its privacy practices, an updated version of this Privacy Policy will reflect those changes and we will notify you of such changes by updating the effective date at the top of this Privacy Policy.

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